| Policies |
 | OUR GOALS: |
| To provide our customers with top of the line quality items that will bring them many years of happiness and put many smiles on their faces. |
| ACCEPTABLE METHODS OF PAYMENT: |
| We accept payment in the form of bank money orders, postal money orders, cashier checks, and personal checks. Shipping of items paid for by personal check will be held for 10 days or until check has cleared. Returned checks will result in a $25.00 fee to be paid by the buyer. All orders paid via cash or money order will be shipped by the next business day. |
| TERMS OF PAYMENT: |
| Payment must be received within 7 business days upon agreement of sale. If payment is not received in given time period, item will be returned to inventory for sale. |
| Layaway plans are available. A 25% deposit is required within 7 days of sale agreement with the balance due in two payments 30 days and 60 days later. Customized layaway plans are available for specific needs on higher priced items. Order will be held for shipment until final payment has been received and cleared. The items ordered belong to Children of the Heart until all payments have been received. |
| A late fee of $25.00 will be charged on each payment not received on time. No substitution of other merchandise or cancellation on layaway is allowed. Default on payments will result in forfeit of all monies paid. |
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| STATE SALES TAX: |
| Residents in the state of Michigan need to add 6% sales tax to their order. |
| METHODS OF SHIPMENT: |
| You may choose United Parcel Standard Ground Service or United States Postal Service as your method of shipment. All items will be insured for full value. Shipping and handling costs are the Buyer's responsibility. Faster delivery requirements can be requested and will involve additional charges. |
| DAMAGED SHIPMENTS: |
| Items will be inspected and photographed prior to packing. If a damaged shipment is received, please be sure to sign the delivery slip: "Damaged Package Received." Prior authorization is required for return of damaged shipments. Please contact us ASAP upon receipt and also contact the carrier who will arrange for the package to be inspected at your location. Box and packing material must be available for claim to be processed. If a damaged package is returned without authorization, the insurance claim could be denied in which case we will not be responsible. |
| ALL SALES ARE FINAL. |
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